Is the race to digital transformation making you lose touch with your people?
Integrate a personalized, human touch into your sales, marketing, and success plans with custom Voice of Customer services from Spailey Solutions.
44% of B2B buyers switched sellers in the past 12 months.
We developed our Customer Connections Framework™ to help businesses visualize and manage the Voice of the Customer and Customer Experience at every stage of the buying journey.
This framework provides the foundation for B2B organizations to stay connected to customers at every buying stage with custom VOC and Customer Experience services for:
We drive change using empathy, emotion, engagement, & experience.
We're not software – we're humans that make real connections. We don't automate anything. We live and breathe our framework and center everything we do around our customers' needs.
Our successes are way more than statistics, but these customers' results don't lie.
Win rate increase after 3-month pilot
Decrease in customer churn
NPS detractors converted to promoters
Renewal-based revenue growth within first year
We love helping our clients connect with more of their customers to accelerate growth
- Director of Global Sales Operations, Tax Software
“Working with Spailey Solutions is always a pleasure because of the high dedication, customer focus, and drive in finding a great solution for everyone."
"Mackenzie is always very proactive, and I could trust that she will be working hard to get a resolution in place quickly. I truly value our relationship as she is intelligent, creative and engaging while also being practical and down to earth."
"A real pleasure to work with and would highly recommend Spailey Solutions for any customer insights program!”
- VP Marketing, Healthcare
“Spailey Solutions brings the insights to these deep quantitative and qualitative data points and slice and dice the information to tease out factors that are hard to get and truly predict consumer patterns."
“The presentations provide specific recommendations and are always very clear. The process of making sure all the stakeholders are involved in the discussions and our board of directors support our initiatives for action is like nothing I've seen; it's amazing. Mackenzie made sure we identified all those folks inside the company in order to make decisions quickly and efficiently with assignments and actions to make changes for true results our customers wanted.”
- Director of Client Relationships, Outsourcing Services
“I have had the pleasure of working with Spailey Solutions in several different projects and the dedication to supporting clients is simply unparalleled."
"They are diligent and drive results. Mackenzie is a true partner and advocate of her clients. There is never a question regarding her level of commitment to excellence and to being the champion of our organizational goals with results and action. On top of all that, Makenzie's personality is infectious and genuine."
We serve clients across these industries, many of whom demand strict confidentiality. Attributable references are available upon request.
Healthcare Services and Software
Outsourcing & Outplacement Management
Prescription Drug Distribution
Wealth & Financial
Tax & Accounting
IT & Computer Software
Government & State Organizations