top of page

Is your strategy driven by customers?



In today's world of "Big Data" it's easy to lose the human touch. If you're struggling to gain insights into your prospects, buyers, and customers, you need a research partner who digs beneath the surface to uncover what they are really thinking, feeling, and saying about your organization. 

Spailey Solutions brings the tools and experience necessary to turn quantitative and qualitative data into immediately actionable, revenue-generating insights and recommendations to turbo-charge your business practices. 

Customers will tell you what they think...

Are you asking them?

We specialize in designing custom research and analysis plans to meet your needs. If you're ready to transform your business into a truly "customer first" organization, we're here to help!

Prospects | Buyer Personas | Voice of the Customer | Win/Loss | Product Design

Product Launch | Staffing Satisfaction | Attrition Analysis | Custom Market Research

Learn what your customers are thinking, feeling, and saying at each stage of their journey. 
Development & Product Strategy

Identify your potential personas

Sales Cycle Management

Understand your prospects

Execution and Engagement

Hear from your customers

We provide solutions across your organization throughout the customer lifecycle

Proven Results

Our successes are way more than statistics, but these customers' results don't lie.





Win rate increase after 3-month pilot
Decrease in customer churn
NPS detractors converted to promoters 
Renewal-based revenue growth within first year

Client Testimonials

Hear it straight from the businesses we've helped.
- Director of Global Sales Operations, Tax Software

“Working with Spailey Solutions is always a pleasure because of the high dedication, customer focus, and drive in finding a great solution for everyone." 


"Mackenzie is always very proactive, and I could trust that she will be working hard to get a resolution in place quickly.  I truly value our relationship as she is intelligent, creative and engaging while also being practical and down to earth."


"A real pleasure to work with and would highly recommend Spailey Solutions for any customer insights program!”

- VP Marketing, Healthcare

“Spailey Solutions brings the insights to these deep quantitative and qualitative data points and slice and dice the information to tease out factors that are hard to get and truly predict consumer patterns."

“The presentations provide specific recommendations and are always very clear. The process of making sure all the stakeholders are involved in the discussions and our board of directors support our initiatives for action is like nothing I've seen; it's amazing. Mackenzie made sure we identified all those folks inside the company in order to make decisions quickly and efficiently with assignments and actions to make changes for true results our customers wanted.”

- Director of Client Relationships, Outsourcing Services

“I have had the pleasure of working with Spailey Solutions in several different projects and the dedication to supporting clients is simply unparalleled." 


"They are diligent and drive results.  Mackenzie is a true partner and advocate of her clients.  There is never a question regarding her level of commitment to excellence and to being the champion of our organizational goals with results and action.  On top of all that, Makenzie's personality is infectious and genuine."

Our Clients

We serve clients across these industries, many of whom demand strict confidentiality. Attributable references are available upon request. 
  • Telecommunication

  • Healthcare Services and Software

  • Outsourcing & Outplacement Management

  • Prescription Drug Distribution

  • Wealth & Financial

  • Tax & Accounting

  • IT & Computer Software

  • Government & State Organizations 

  • Digital Marketing

Conact Anchor
bottom of page